Analista de Governança de TI Sênior

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior IT Governance Analyst based in Brazil.

We are seeking an experienced IT Governance professional to strengthen IT service management and governance practices across a technology-focused environment. In this role, you will lead the completion and adoption of Freshservice as the central IT service management platform, while structuring and improving key ITSM processes. You will help establish effective incident, problem, change, and configuration management practices, ensuring consistency across technology teams. Working closely with Infrastructure, Systems, Business, and Audit stakeholders, you will promote operational alignment, transparency, and accountability. This is an opportunity to drive continuous improvement, strengthen governance standards, and contribute to more efficient and reliable technology services. The position is fully remote and also open to people with disabilities.