Analista de Retenção de Clientes | Reembolsos e Chargebacks

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Retention Analyst | Refunds & Chargebacks based in Brazil.

We are looking for a proactive and analytical Customer Retention Analyst to support customer service operations, manage refund requests and chargeback disputes, and assist affiliates. In this role, you will go beyond resolving individual cases by investigating recurring issues and identifying opportunities to improve retention and prevent disputes. You will contribute to building structured, efficient processes for a high-volume digital business operating in a fast-paced, performance-driven environment. Working closely with different operational teams, you will monitor key indicators, identify trends, and recommend improvements that protect revenue and strengthen customer relationships. This is an opportunity to take ownership, bring structure to evolving operations, and help develop scalable retention and dispute-prevention strategies.