Analista de Jornadas Digitais Sênior

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Digital Journeys Analyst (Analista de Jornadas Digitais Sênior) based in Brazil.

As a Senior Digital Journeys Analyst, you will play a key role in ensuring the stability, reliability, and continuous operation of digital customer journeys, particularly across WhatsApp channels. You will be responsible for monitoring digital solutions, managing incidents, investigating technical issues, and coordinating their resolution. Working closely with specialized technical teams and business stakeholders, you will help maintain seamless customer experiences and minimize operational disruptions. You will use data, monitoring tools, and performance indicators to identify recurring issues and recommend preventive improvements. The role combines technical troubleshooting, incident management, data analysis, and operational support in a collaborative technology environment. You will also contribute to improving support processes, documentation, and service quality. This is an opportunity to make a direct impact on the reliability and performance of digital customer experiences.