Analista de Experiência do Cliente Júnior - Atendimento B2B

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Junior Customer Experience Analyst – B2B Support based in Brazil.

In this role, you will help deliver an excellent customer experience by providing responsive, effective support to business customers and platform users. You will manage incoming requests through email and chat, investigating issues and guiding customers toward clear solutions. Working in a collaborative, performance-driven environment, you will contribute to service quality through careful communication and efficient problem-solving. You will also identify recurring issues, technical bugs, and opportunities to improve support processes. This is an opportunity to develop your customer experience skills while working with digital products in a growing technology environment. The position is fully remote within Brazil.